Policies

POLICIES

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Return Policy
Our products come with a 7-day, 100% guarantee of replacement or refund, from the date your order was delivered to you.
Please see more detailed information below.
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Important Shipping Information

ORDERING MULTIPLE ITEMS

When ordering more than 1 item, items from different manufacturers will be shipping from different warehouses & will incur separate shipping charges. If this is not reflected on the PayPal Order Invoice, a PayPal Payment Request will be emailed for the additional shipping costs.
Item Categories coming from Different Manufacturers
*Religious Items (ones w/ item #'s that begin w/ letters)
Cutting Boards
Stained Glass .
Bouncing Sports Ball Clocks
Kids Sleeping Bags
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Our Policy Page Will Provide The Following:

Guarantee, Return and Exchange Policies

Order Processing & Expected Delivery Times

UPS Ground Shipping Rates

Email Response Time - We will make every attempt to respond to customer emails in a timely fashion, but ask that you allow 24-48 hours.

Military(APO) shipping rates
CLICK HERE TO ADD THE CORRECT AMOUNT FOR DELIVERY TO
MILITARY DESTINATIONS

Rush Delivery Rates
CLICK HERE TO ADD THE CORRECT amount if planning to utilize
Rush Shipping Service.

Canada Post Shipping Rates
CLICK HERE TO ADD THE CORRECT AMOUNT for delivery to Canada.

AK/GU/PR/HI/VI Shipping Rates
CLICK HERE TO ADD THE CORRECT AMOUNT for delivery to Alaska,
Guam, Puerto Rico, Hawaii, Virgin Islands.

Specific dates for Holiday ordering deadlines per US zone,
listed in a chart below.

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*We do NOT ship internationally at this time. We will accept international orders, but they must be shipped to a US address, or we'd be happy to refer you to an independent shipper upon request.*
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please see details for "how to order" during promotions

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Policies
Guarantee, Return, Exchange, Canceling an Order, Refunds

Guarantee Policy
All of our products come with a 100% "Money Back" Satisfaction Guarantee. Complete details for returning an item will be included with your order.

Return Policy
Our products come with a 7-day, 100% guarantee of replacement or refund, from the date your order was delivered to you. Product must be free of defect or you may return it immediately for replacement.
For damage claims: please notify us within 3 business days of receipt of damaged merchandise for replacement or refund.
We will refund your total purchase price, including originating shipping & handling costs. (Only if Damage claim is received within the 3 day period). Does not apply to rush orders.
*Customer is responsible for return shipping.*

For non-damaged items, we will gladly refund the total purchase price minus originating shipping. For most items, a 20% re-stocking fee may apply.
For Stained Glass Items: a 30% re-stocking fee will apply. *Customer is responsible for return shipping.*

*Please contact us by E-mail prior to returning item(s). An authorization # is required prior to returning any item(s).*
Returns must be in the original packaging. All returns must be accompanied by the packing slip. Please indicate the reason for the return and include the authorization # you receive via Email.

Where to Send Your Return:
Your packing slip will indicate where you need to send your return. Please do not send your return to the address listed on this site. The address on the website is for mail orders only.

Following receipt of returned item(s):
If you paid by credit card, a credit will be issued and will appear on your next billing statement.
For mail orders paid by check or money order: allow up to 20 business days to receive your refund or replacement item.

Once a returned item is received, we require a "minimum of 5 business days for processing"
Please allow up to 20 business days for refunds / replacements / exchanges.

To obtain an authorization # for all returns, please Email: webmaster@reigninggifts.com

Exchanges

Online Payments:
The item returned will be credited to the original credit card / account, and the new item(s) will be charged to the same card /account. Your new item selection will be shipped to you, within 48 hours of our receiving the item you are returning.

Mail Order items paid by Check or Money order:
*If a balance is due on the new item selected, the item will be processed and shipped following receipt of payment and the returned item(s).

*If paying by check: please allow additional time for the check to clear.

*If a credit is due you: Please allow up to 20 business days to receive the credit, from the date your returned item was received in our warehouse.

*Items received as a gift will be credited to the original credit card / billing customer, and must be in the original packaging and accompanied by the packing slip.

*Shipping charges for the returned item are not refundable, and shipping will be charged for the new item(s) sent.

Canceling An Order/ Requesting A Refund

If an item is sold out, discontinued or out of stock you will be notified via email to request instructions on how you'd like to proceed with your order. If you cancel the order and request a refund, please allow a minimum of 5 "business" days for your refund from the date of your request. (weekends excluded)
Please note that depending on your credit card company, it may take an additional 2-10 business days (or until your next credit card billing statement is dropped) after your refund/credit is applied, for it to post to your account.
*Refunds are not processed on Saturday or Sunday*

*We currently accept & ship orders only within the Continental US, Alaska, Guam, Puerto Rico, Hawaii and Virgin Islands, & Now - Canada!*

      Canadian orders - we now ship to Canada! (SEE SHIPPING RATES BELOW)
                *not all items qualify for shipping to Canada.*

United Kingdom orders are welcome, but merchandise must be shipped to a U.S. address.   We do not ship to the UK, at this time.
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Order Processing

Most Orders will be shipped via "UPS GROUND SERVICE", unless otherwise specified.
UPS requires a physical address and does not deliver to PO Box addresses.

- Orders are promptly processed and shipped within 1-2 business days. (Except on Weekends & Holidays)

* Please allow up to 2 weeks (7-10 business days) for delivery (many sooner), from the date your order/payment is received. Orders received after 1:00PM (EST) on a "business day", are processed beginning the
"next business day". (Except on Weekends & Holidays)

If ordering on a Friday after 1PM (EST) or Saturday/Sunday, processing of your order will not begin until Monday when the 1-2 business days allowed for processing will begin.

Your shipping location and payment method are key factors in determining the length of time for delivery. You may request a confirmation of receipt of your payment
via email if ordering by ground mail. Online payments are processed immediately and a payment confirmation will automatically be generated and sent to you via email.

If paying by personal check, please expect delivery to take a little longer, as the check must clear in the bank before we are able to process the order.

Mail Orders: Request confirmation of payment receipt @: confirm@reigninggifts.com

Regular Shipping & Handling

Please add $10.00, to all orders up to $70.00
$70.01 to $100.00 ...........add $13.00
$100.01 to $130.00..........add $18.00
$130.01 to $175.00...........add $24.00
$175.01 to $250.00...........add $33.00
$250.01 to $330.00...........add $43.00
$330.01 to $400.00...........add $48.00
$400.01 to $500.00...........add $69.00
$500.01 to $600.00...........add $88.00
$600.01 and up = * ADD 13% of Order Total *

*Heavier items may require an additional shipping fee.

*FREE shipping discount Promotions, do not apply when FREE GIFT PROMOTIONS are in effect.*
Many companies charge an additional "processing fee" of $2.50. We have included it in the total shipping & handling costs listed above. There are no surprise or hidden fees to be encountered at the end of the ordering process.

***Taxes will not be charged unless you are a resident of FL or CA***

* We currently accept / dropship orders only within the Continental US, Alaska, Guam, Puerto Rico, Hawaii and Virgin Islands, and Canada.*

Rush Shipping - Delivery of an order can be Expedited for $24.00 on items totaling up to $36.00. See Rate Chart below.
An additional charge for bulkier items may be necessary. If this is the case, you will be notified via email prior to processing the order.

Our expedited service, UPS 2 Day Air, normally takes 2 full business days to arrive. Warehouse Processing normally takes 1-2 business days.
Please allow 3-4 business days for delivery of your order, during peak shipping periods and holidays.
"Rush" shipping is available within the 48 contiguous United States only.

Shipping Rates to: Alaska, Guam, Puerto Rico, Hawaii and Virgin Islands

$.01 to $60.00..................$23.00
$60.01 to $120.00............$26.00
$120.01 to $150.00.........$36.00
$150.01 to $200.00..........$48.00
$200.01 and up ..... please add 25% of order total.

click here to apply the appropriate Shipping Rate - to your order

USPS Airmail shipping to Alaska, Guam, Puerto Rico, Hawaii & US Virgin Islands. Our full money-back guarantee return policy does apply, however the customer will incur the actual originating shipping & handling costs.

Shipping Rates to: Canada

$.01 to $50.00 ......... add $23.00
$50.01 and up ......... click here for Canada Shipping Rate Chart

IMPORTANT: Please note that we are not able to ship all items we carry to Canada. Many of the items with letters at the beginning of their item Number, cannot be shipped to Canada at this time.

Items that DO NOT QUALIFY:

1. Item numbers that begin with G, M or A
2. Bouncing Sports Ball Alarm Clocks

Canada Post shipping to Canada. Our full money-back guarantee return policy does apply, however, the customer will incur the actual originating shipping & handling costs, as well as "return shipping costs" (if applicable)

Rush Shipping Rates

Please add the amounts listed below to the total purchase price of your items by clicking on the PayPal "Add to Cart" link/button than corresponds to your order total. These will be found on the UPS Rush Shipping Page (& a link for the page is on each page of our store).

This will be added to your shopping cart as an item labeled, "Rush Shipping", and will then be added to the "Regular Shipping Rates" which
are pre - calculated according to your order total.

*The amounts listed below reflect the total cost of shipping your order, when utilizing " UPS 2nd Day Air - Expedited Service. " *

$0 to $36.00................ $24.00
$36.01 to $60.00......... $27.00
$60.01 to $80.00......... $33.00
$80.01 to $100.00........$35.00
$100.01 to $130.00.......$40.00
$130.01 to $160.00.......$48.00
$160.01 to $200.00.......$53.00

HEAVIER ITEMS MAY REQUIRE AN ADDITIONAL CHARGE. YOU WILL BE NOTIFIED BY EMAIL.

Our expedited rush service, 2-3 Day Air, normally takes a minimum of 2 full business days to arrive. Warehouse Processing normally takes 1-2 business days.
Please allow 3-4 business days for delivery of your order.

SPECIAL NOTE: Please be aware that an order placed on a Thursday after 2PM, may be delayed and not go out for shipping until the following Monday, due to warehouses & Postal Service not running on weekends.

RushDelivery@ReigningGifts.com

Rush Delivery
(click the link above to add the correct amount for rush delivery 2 Day Expedited service)

OVERNIGHT DELIVERY

*Overnight Orders must be placed by 10 AM EST the day prior to the desired delivery date.*
Not all Items are eligible for overnight service. Please contact us to determine if your items can be shipped via "overnight status".

For: Alaska, Guam, Puerto Rico, Hawaii, Virgin Islands and Canada
ordering deadline is Mon - 12/14/12, to ensure delivery by Christmas.
There is No Rush Service available to these destinations!

Canada Post
ordering deadline is THURSDAY - 12/13/12, BY 10AM (EST)

Rush Delivery
(click the link above to add the correct amount for rush delivery service)

Military(APO) shipping rates
(CLICK HERE TO ADD THE CORRECT AMOUNT FOR DELIVERY TO MILITARY DESTINATIONS)

Canada Post Shipping Rates
(CLICK HERE TO ADD THE CORRECT AMOUNT FOR DELIVERY TO CANADA)

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	Great Plains & Texas: 12-19-12
	Mountain States & Northwest: 12-19-12
	Southwest: 12-19-12
	Southern California: 12-21-12 by 10AM EST
	Midwest: 12-17-12
	East Coast: 12-16-12 by 12Noon EST Holiday Zone Chart

After these dates, ordering is available via rush delivery only, at an additional charge - for guaranteed delivery before the Holiday!

RUSH ORDERS UPS 2-day: Last Day to place order to ensure delivery by Christmas: 2013 at 10:00 AM EST
APPLIES ONLY TO THE US!
(within the 48 contiguous states)

For: Alaska, Guam, Puerto Rico, Hawaii, Virgin Islands
ordering deadline is MONDAY - / /13, BY 10AM (EST),
to ensure delivery by Christmas.
*Rush Delivery cannot be used to ship to these destinations.

Canada Post
ordering deadline is THURSDAY - 12/13/12, BY 10AM (EST)

	Shop with confidence! All our products are 100% guaranteed, including shipping.
	http://ReigningGifts.com Tel: 850-879-8231 (hrs between 10:00am - 3:00pm EST) RN 1891 Capital Cir NE, PMB #136 Tallahassee, FL. 32308

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